Privacy Policy

This Privacy Policy explains how Wildpokies Casino may collect, use, store and protect personal information when you visit our website, create or use an account, contact support, or use our online gambling services. We aim to handle information responsibly, transparently and only for legitimate business, safety, legal and service-related purposes. By using the website, you acknowledge that your information may be handled as described below.

Wildpokies Casino operates under a Curaçao remote-gaming licence. All financial and personal data is protected by SSL encryption, and KYC verification is required before any withdrawal is processed.

Information we may collect

The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use your account. We only seek information that is reasonably connected with operating an online casino, supporting players, meeting legal requirements and protecting the website.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, account credentials, telephone details and email address. We may also keep information you provide when you contact customer support, make an enquiry, submit a complaint or otherwise communicate with us.

Identity and verification information

To confirm identity, age, eligibility or account ownership, we may request verification information and documents. This can include identity documents, proof of address, information about your source of funds or other details needed for account checks. Verification information is used to help prevent underage access, impersonation, fraud, money laundering and other unlawful or unsafe activity.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, wagers, gaming activity, payment methods and related transactions. Payment service providers may process payment information on their own systems. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials.

Device, usage and technical data

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, access times, referring website and general interaction data. This information helps us operate, secure and improve the website, investigate technical issues and understand how services are used.

How we use personal information

Personal information may be used for the following purposes. The specific information used will depend on the activity and the reason it was collected.

To create, administer and maintain your account.
To confirm your identity, age, account ownership and eligibility to use the services.
To process deposits, withdrawals and other account transactions.
To provide customer support, respond to enquiries and resolve complaints.
To monitor account activity and carry out security, anti-fraud and risk checks.
To detect, prevent and investigate suspected unauthorised access, cheating, abuse or unlawful activity.
To meet applicable legal, regulatory, taxation, record-keeping and responsible gambling obligations.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To send service messages about your account, security, transactions or important changes.
To send marketing communications where permitted and where you have provided any consent that may be required.

We may combine information from your account, transactions, communications, device activity and verification checks where this is reasonably necessary for these purposes. We do not use personal information in a way that is unrelated to the operation, protection or improvement of the services, unless another lawful basis or your permission allows us to do so.

Marketing communications

If you receive promotional messages, you can usually stop them by using the unsubscribe option in the message or by contacting us. Stopping marketing messages will not necessarily stop important service, security or transaction communications. You may also withdraw consent to marketing as described in the data rights section below.

Cookies, service providers and security

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, measure website performance and help identify unusual or potentially harmful activity. Some cookies are necessary for core features, while others help us understand usage or improve content and services.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website functions may not work correctly or your preferences may not be retained. Browser settings differ, so please check the help information for the browser and device you use.

Sharing information

We may share relevant information with trusted service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications, analytics and professional services. They may only use information for the services they provide to us or as otherwise permitted.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce applicable terms, or protect the website and its systems. We do not treat the sale of personal information as a normal part of providing the services.

Security and overseas handling

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support if they suspect unauthorised account activity.

Depending on the services used and the providers involved, information may be processed or stored in locations outside Australia. Where information is handled by third parties, we take reasonable steps to use providers that are expected to protect it and handle it for appropriate purposes.

Retention and account closure

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling, financial records, auditing and service improvement. The appropriate period can vary depending on the type of information and the reason it is held.

Closing an account does not always result in the immediate deletion of every record. Some information must be retained for a period required by law, for legal claims, fraud prevention, financial reconciliation, responsible gambling checks, security investigations or other legitimate purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

If you request deletion, we will consider the request in light of our legal and operational obligations. Where information must be kept, we will explain this in general terms where appropriate and restrict its use to the purposes that require continued retention.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may ask us about the personal information we hold about you and how it is used. You may also have the right to request that inaccurate or incomplete information is corrected, ask for deletion of information that no longer needs to be held, or withdraw consent for marketing communications.

Making a data request

To exercise your privacy rights, including access to your data, correction of your data, deletion of your data, or withdrawing consent to marketing, contact us at support@wildpokiescasino.top. Please describe your request clearly and provide enough information for us to identify your account. We may ask for reasonable verification before releasing, changing or deleting information to protect account security.

Access: ask what personal information we hold about you and request a copy where appropriate.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details.
Deletion: ask us to delete information that is no longer required, subject to records we must retain.
Marketing consent: withdraw consent or ask us to stop promotional communications. Service and security messages may still be sent where necessary.

We aim to handle privacy requests fairly and within a reasonable period. If a request cannot be completed, for example because information must be retained or the request could affect the rights of another person, we will explain the position where appropriate. You should keep your account information accurate and tell us if your details change.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage players to review this page periodically so they understand how information may be handled.